Influence of managerial support on employee engagement in remote work settings in banking sector of Sri Lanka: a case study of ABC Bank (PVT) LTD

Abstract

The shift to remote work has presented significant challenges to maintaining employee engagement, particularly within the banking sector, an industry characterized by strict protocols and the need for strong interpersonal relationships. This study examines the critical role of managerial support in mitigating these challenges and fostering a productive, engaged remote workforce. Drawing on a comprehensive literature review, the research identifies five key factors of managerial support—proactive feedback, psychological safety, regular communication, wellbeing resources, and the use of collaborative tools—as independent variables influencing employee engagement. Conducted as a quantitative study, data were collected from employees within the Sri Lankan banking sector using a structured questionnaire. The data were analyzed using IBM SPSS to examine the relationships between the identified variables and employee engagement. Descriptive statistics revealed that participants generally agreed with statements regarding the five managerial support variables, with mean values ranging from 1.97 to 2.17 and low standard deviations (0.39 to 0.51), indicating strong consensus and a positive perception of these factors. The study concludes that all five dimensions of managerial support have a positive and significant impact on employee engagement in a remote work context. Regression analysis was employed to identify the relationship of the variables, as per the finding’s collaboration tools (β = 0.432), proactive feedback (β = 0.244), well-being resources (β = 0.184), and psychological safety (β = 0.145) were statistically significant on determining employee engagement, while regular communication (β = -0.085) was found to be statistically insignificant. These findings underscore the importance of managers providing clear direction, consistent communication, and the necessary tools and support to their remote teams. The research provides valuable, data backed recommendations for banking organizations in Sri Lanka and other industries adapting to remote work dynamics, highlighting the need for strategic managerial interventions to sustain and enhance employee engagement, productivity, and overall well-being.